Delivery & returns – Nutscene

Delivery & Returns

UK Mainland Delivery Rates and Details

Orders are typically dispatched from our factory within 2 working days.

Courier delivery, once despatched goods are being delivered in 48 Hours (Excl weekends)

Any times quoted for delivery are approximate and Nutscene Twines Ltd shall not be liable for any delay in delivery of goods howsoever caused.

 Are you outwith the UK Mainland ?

 email for a quote on delivery.

Sorry we cannot process overseas orders on our Web site!

But we would love to supply you.

We can deliver worldwide - Request a shipping quote To 


What will it cost?

Some items are inclusive of a delivery charge - look for these special offers!

Flat delivery fee of £3.95 – delivery within 5 working days

For order value greater than £70.00 the delivery charge will be £9.95 as  this will be courier and signed for service.

Expedited –  from despatch date expect delivery within 48 hours for £6.95 

Named delivery – (Mon – Fri) £9.95

 It is always our aim to dispatch within 2 working days. During busier periods this may take a little longer.

Large and Extra Large packages sent by courier will require a signature on receipt. During the online ordering process it is possible to state preferred delivery instructions – e.g. ‘please leave in shed if not in’. If you choose to leave a delivery instruction, goods are left at your own risk, as we can not take any responsibility for left items.


Delivery Rates

Smaller Packages – applicable to Royal Mail’s specified box sizes will be £3.95

For Channel Islands , Republic and Northern Ireland, surcharges will be applicable. You will be advised if this applies to your specific  order.


European and International Deliveries

We deliver worldwide – Please contact us for a prompt quote.

Please note our website is unable to calculate overseas shipping costs.

Rates are variable, therefore once you inform us what your desired items are, we can obtain a precise quote for you. Quotes  & payments will always be in UK Sterling.

We have have tried to make our Ordering, Payment and Delivery instructions as straight forward as possible. If at any point you’d like some more information please contact us in the first instance. We’re more than happy to hear from you.

You can contact us on +44 (0)1307 468 589 (leave a voice mail if you are calling out of hours – we will always respond to it) or alternatively email us at or


Need to Return Goods?

In the unlikely event that the product you purchase from us is in any way faulty, damaged, or has missing items please contact us within 7 working days of receipt. Where shortage or damage occurs the courier’s delivery note must be endorsed accordingly. Please contact us if your package has failed to arrive within the expected estimated time. We shall acknowledge your complaint within a maximum of 2 working days.

If you wish to return/exchange your goods, then please do the following:

Email us at with the notification that you have filed your order for a return so that we know it is coming and can deal with it as swiftly as possible. In your email please state your order number, the reason for the return, and whether you wish to have a refund or exchange.

Complete the returns form enclosed with your order making sure to provide the reason for returning the item. Please note that we only accept the return of item/s that are sent back in their original unused condition.

In all cases, please state your name, postcode, invoice/order number and email address or telephone number.

Please note that any goods that are returned to us within the stipulated timescale that are not being returned for the reasons stated above,(e.g are unsuitable) must then be returned in the same condition received in, and at the purchaser’s own cost before any refund is issued.

Please ensure that there will be someone present to sign for the goods at the given delivery address. Our courier will make 3 attempts to deliver your parcel, usually on consecutive days. If all 3 attempts have failed and the parcel remains uncollected it will be returned to us. We reserve the right to invoice you for the returns postage cost and the cost to redeliver your order.