Delivery & Returns


UK Mainland Delivery Rates and Details

Orders are typically dispatched from our factory in Kingsmuir within 2 working days.

 

What will it cost?

Some items are inclusive of a delivery charge - look for these special offers!

Flat delivery fee of £3.95 – delivery within 5 working days

For order value greater than £70.00 the delivery charge will be £9.95 as  this will be courier and signed for service.

Expedited –  from despatch date expect delivery within 48 hours for £6.95 

Named delivery – (Mon – Fri) £9.95

Click & Collect

We now offer a new 'click & collect' service. This service will be available only from our factory in Kingsmuir, near Forfar. Just select the 'click & collect' option from the purchase menu (our factory is open between 10:00 - 16:00 (Mon - Fri).

 

Are you outwith the UK Mainland ?  Call us or email for a quote on delivery.

We cannot process overseas orders on our Web site!

We can deliver worldwide - Request a shipping quote at: sales@nutscene.com 

 

 

 

It is always our aim to dispatch within 2 working days. During busier periods this may take a little longer.

Large and Extra Large packages sent by courier will require a signature on receipt. During the online ordering process it is possible to state preferred delivery instructions – e.g. ‘please leave in shed if not in’. If you choose to leave a delivery instruction, goods are left at your own risk, as we can not take any responsibility for left items.

Northern Ireland / Highlands & Islands Delivery Rates

Smaller Packages – applicable to Royal Mail’s specified box sizes will be £3.95

Highlands & Islands, Northern Ireland – please contact us for a quote.

European and International Deliveries

We deliver worldwide – Please contact us for a prompt quote.

Please note our website is unable to calculate overseas shipping costs.

Rates are variable, therefore once you inform us what your desired items are, we can obtain a precise quote for you. Quotes  & payments will always be in UK Sterling.

We have have tried to make our Ordering, Payment and Delivery instructions as straight forward as possible. If at any point you’d like some more information please contact us in the first instance. We’re more than happy to hear from you.

You can contact us on +44 (0)1307 468 589 (leave a voice mail if you are calling out of hours – we will always respond to it) or alternatively email us at sales@nutscene.com

Need to Return Goods?

In the unlikely event that the product you purchase from us is in any way faulty, damaged, or has missing items please contact us within 7 working days of receipt. Where shortage or damage occurs the courier’s delivery note must be endorsed accordingly. Please contact us if your package has failed to arrive within the expected estimated time. We shall acknowledge your complaint within a maximum of 2 working days.

In all cases, please state your name, postcode, invoice/order number and email address or telephone number.

Please note that any goods that are returned to us within the stipulated timescale that are not being returned for the reasons stated above,(e.g are unsuitable) must then be returned in the same condition received in, and at the purchaser’s own cost before any refund is issued.

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