UK Mainland Delivery Rates and Details
Last order for Christmas delivery 2pm on the 21st December.
Orders are typically dispatched from our factory within 2 to 3 working days. (Excl Bank holidays)
Once despatched goods are being delivered in 48 Hours (Excl weekends)
Any times quoted for delivery are approximate and Nutscene Twines Ltd shall not be liable for any delay in delivery of goods howsoever caused.
Royal Mail- Standard, for very small items or low value these are posted 1st class mail.
During Peak periods Royal Mail deliveries can take longer than normal.
Currently Royal Mail are dealing with excessive volumes of parcels if you require your order urgently please let us know and we can give you the option of a courier delivery at additional charge .
Are you outwith the UK Mainland?
Sorry we cannot process overseas orders on our Web site!
Please email for a quote on delivery.
But we would love to supply you.
We can deliver worldwide - Request a shipping quote To firstname.lastname@example.org
What will it cost?
Free delivery is our current offer on orders over £20.00.
Some items are inclusive of a delivery charge - look for these special offers!
For orders less than £20.00 Flat delivery fee of £3.95 – delivery within 5 working days
It is always our aim to dispatch within 2 working days. During busier periods this may take a little longer.
Large and Extra Large packages sent by courier will require a signature on receipt. During the online ordering process it is possible to state preferred delivery instructions – e.g. ‘please leave in shed if not in’. If you choose to leave a delivery instruction, goods are left at your own risk, as we can not take any responsibility for left items.
Smaller Packages – applicable to Royal Mail’s specified box sizes will be £3.95
For Channel Islands , Republic and Northern Ireland, surcharges will be applicable. You will be advised if this applies to your specific order.
European and International Deliveries
We deliver worldwide – Please contact us for a prompt quote.
Please note our website is unable to calculate overseas shipping costs.
Rates are variable, therefore once you inform us what your desired items are, we can obtain a precise quote for you. Quotes & payments will always be in UK Sterling.
We have have tried to make our Ordering, Payment and Delivery instructions as straight forward as possible. If at any point you’d like some more information please contact us in the first instance. We’re more than happy to hear from you.
You can contact us on +44 (0)1307 468 589 (leave a voice mail if you are calling out of hours – we will always respond to it) or alternatively email us at email@example.com or firstname.lastname@example.org
Need to Return Goods?
In the unlikely event that the product you purchase from us is in any way faulty, damaged, or has missing items please contact us within 7 working days of receipt. to advise.
Where shortage or damage occurs the courier’s delivery note must be endorsed accordingly.
Please contact us if your package has failed to arrive within the expected estimated time. We shall acknowledge your complaint within a maximum of 2 working days.
We now offer free returns
If you wish to return/exchange your goods, then please do the following:
Go to our returns portal by clicking on the below link.
Enter your Order number and email address and follow the steps to return your item. When you have submitted your return and it has been approved you will receive a return label by email to return your item.
Email us at email@example.com with the notification that you have filed your order for a return so that we know it is coming and can deal with it as swiftly as possible. In your email please state your order number, the reason for the return, and whether you wish to have a refund or exchange.
Complete the returns form enclosed with your order making sure to provide the reason for returning the item. Please note that we only accept the return of item/s that are sent back in their original unused condition.
In all cases, please state your name, postcode, invoice/order number and email address or telephone number.